T's & C's
Terms and Conditions
These terms and conditions have been set up to protect both the client (you) and Imagine If Creative Studios (IFCS). If you wish to discuss any of these terms and conditions at any stage please feel free to send an email to Aly Cosson (firstname.lastname@example.org) or phone the store on 07 889 7838 or aly's cell 0273274233.
All quotes are subject to artwork approval by our design team. Please provide us with as much information as possible so we are able to give our most accurate quote from the start. If required we will requote on any job requests where insufficient information was supplied to meet the required job needs.
At all times - you the client are responsible for checking all work for errors, typos and grammar. Please ensure all spelling, details, sizes, materials and colours are correct on proofs provided. IFCS takes no responsibility for errors or mistakes that are found in a completed job where the proof has been approved by the client. When approval is given, all details will be as final proof as approved by you. Any changes after approval may result in delay of product delivery and incur an extra charge if printing has already commenced.
IFCS collects your basic information such as names, email address, postal address, phone numbers etc in the process of creating design work and sending orders in order to complete your requested works. Your information will be kept in-house ONLY for the purpose of completing your orders or if we need to pass your overdue debt to a debt collection agency. If the assistance of a debt collection agency is required in order to collect outstanding payments owed to IFCS, then the client is liable for any/all costs incurred during this process.
PAYMENTS / INVOICES
All printing and design is to be paid in full before printing or in some cases (logos) design work commences. For clients who pay on account (as agreed with IFCS before beginning work), payment is due 7 working days following date of issue on the invoice. On agreement with IFCS some invoices may have a payment date of the 20th of the month following date of issue, if the payment is not paid by then, your invoice is seen as overdue. We reserve the right to apply penalty interest of 2% per month to any overdue amount. If you need to pay your invoice off instead of one lump sum payment please let us know before any work commences, as we are happy to discuss a suitable solution before work is carried out.
Payments are to be made by deposit into our bank account - should you require eftpos or credit card facilities these are available instore and may need to be paid before pick up or printing commences. If you are not local and wish to pay with credit card - we can send a paypal invoice but note a credit card fee may be charged.
DESIGN WORK & PAYMENTS
Any design work carried out by IFCS will be charged to the client. If we put together files/options/updates for you at your request, this is considered “design work”. If design & print has been quoted or requested and you no longer wish to go ahead with printing or if you wish to stop further work on your project - then you will be invoiced to cover time we have spent producing any work carried out at your request to date.
Once paid in full, the copyright on the 'finished' item is yours and we can give you a set of finished files (e.g finished files refer only to PDF's, JPEGS, PNG'S or EPS) files upon completion. Working files (e.g Indesign, Illustrator or Photoshop Documents) belong to IFCS and will remain property of IFCS. We reserve the right to not provided finished files (PDF's etc) until the work has been paid for in full. This does not apply to files and images provided by you to IFCS for use in your design work - only works created by us remain with us. Should you wish to transfer your work to another design company we will provide high resolution PDF files with crops and bleed if required - however any editable working files will not be given.
All logo design requests must be paid for in full before the work will go ahead. Note: It is up to you to research and check against any copyright/trademark imagery for similar businesses and companies in the same or similar industry as you to ensure there are no breaches or similarities. Of course we will never intentionally breach copyright on someone else’s branding but sometimes ideas co-incidentally look similar through the branding ideas, brainstorming process. Note we make all of our logos for our clients from scratch.
SOCIAL MEDIA AND DISPLAY OF WORK
We reserve the right to share on our social media accounts, portfolios, albums, advertising material and competitions any work that has been designed by IFCS or printed by IFCS on behalf of our clients. Upon request we can blur out personal contact details online (such as email addresses, phone numbers or locations on wedding invitations). We are also more than happy to tag designers and your businesses on social media - simply provide us with yours or their details and we can appropriately credit the companies involved. If you do not wish to be featured please let us know.
Please do not reproduce any of our work without our permission - however if you want to share photos of our products (directly from our socials) please just ask - we are happy to provide high resolution images and our social details so you can credit IFCS (by tagging us in them please) - FB: @imagineifcreativestudios or Insta @imagineif_creativestudios
COLOURS AND SCREEN VIEW
Please be aware that every computer and mobile/ipad screen is calibrated differently, and colours can vary on different screens. For the most accurate idea of how something will print our we suggest a printed proof to check colours before we run the whole job - depending on the type of job a printer proof may incur an additonal cost due to the time to set up and print and trim the sample. Also it is important to allow for a slight variation between the printed proof and the final set – whilst digital printing is very good it is not 100 perfect at repeating a colour especially week to week when we calibrate the printer and between different paper stocks. We will do our best to match the colours as close as we can.
By using any service from Imagine If Creative Studios you agree to these terms and conditions.